Terms & Conditions

These Terms and Conditions ("Terms") apply to purchases made through blancol.com.

blancol.com is operated by Haikou Zhongyu Heyi Trading Co., Ltd.

By submitting an order through our website, you acknowledge that you have read, understood, and agree that your purchase is subject to these Terms and any other applicable policies available on blancol.com.

Scope of These Terms

These Terms apply to purchases of products offered through blancol.com.

Additional policies may also apply to your purchase, including:

• Shipping Policy
• Return & Refund Policy
• Payment & Security Policy
• Privacy Policy
• Product Support & Care information

Where applicable, these policies should be read together with these Terms.

Product Information

We make reasonable efforts to present our product descriptions, dimensions, materials, colors, finishes, pricing, images, and availability as accurately as possible.

BLANCOL products may include:

• Artistic vases
• Animal sculptures
• Sculptural decorative pieces
• Abstract decorative objects
• Modern ceramic artworks
• Metal decorative objects
• Contemporary home art collections
• Collectible interior ornaments

BLANCOL creates home decorative collections inspired by natural forms, modern art, and refined craftsmanship. Through animal sculptures, artistic vases, and abstract designs, each piece expresses unique aesthetics and adds a sophisticated artistic atmosphere to contemporary living spaces.

Our artistic pieces combine elegant forms, carefully selected materials, and refined craftsmanship to create decorative works that bring character, texture, and visual balance to interior spaces.

Actual product appearance may vary slightly due to:

• Screen or display settings
• Photography conditions
• Manufacturing processes
• Material characteristics
• Handcrafted details
• Product batch differences
• Packaging or design updates

Products featuring different materials, finishes, textures, colors, or decorative details may have minor variations in appearance. Such variations are considered normal characteristics of handcrafted and manufactured artistic products and do not necessarily indicate a product defect.

We reserve the right to correct errors, update product information, modify availability, or revise website content where reasonably necessary.

If a significant error affects an order that has already been placed, we may contact you regarding available solutions or cancel the affected item and provide an appropriate refund.

Product Requirements and Usage Information

BLANCOL products are designed as decorative artistic pieces for interior spaces.

Customers are responsible for reviewing product information, dimensions, materials, care instructions, and intended use before purchasing or displaying a product.

Product designs, materials, finishes, textures, colors, and decorative details may vary between different models or collections.

Unless expressly stated otherwise, BLANCOL does not guarantee that products will have identical variations in handcrafted details, natural material patterns, surface textures, or artistic finishes.

Orders and Acceptance

After submitting an order, you may receive an automated order confirmation.

This confirmation acknowledges that we have received your order but does not necessarily represent final acceptance or confirmation that your order has been shipped.

BLANCOL reserves the right to refuse, limit, verify, or cancel orders where reasonably necessary, including situations involving:

• Payment authorization failure
• Suspected fraud
• Unauthorized payment activity
• Inventory limitations
• Incorrect pricing or product information
• Shipping restrictions
• Duplicate or unusual orders
• Abuse of promotional offers
• Legal or regulatory restrictions
• Other circumstances preventing reasonable fulfillment

If an order is canceled after payment has been successfully processed, an appropriate refund will be issued to the original payment method or another method permitted by the payment provider.

Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible:

Email: service@blancol.com

We will make reasonable efforts to assist before fulfillment begins.

However, we cannot guarantee that changes or cancellations can be completed once an order has entered:

• Processing
• Product preparation
• Packaging
• Fulfillment
• Shipping preparation
• Dispatch

If an order has already shipped, the applicable Return & Refund Policy may apply.

Prices

Product prices displayed on blancol.com are processed in U.S. dollars (USD) unless otherwise indicated during checkout.

Prices may vary depending on:

• Product design
• Product materials
• Product specifications
• Product variations
• Promotional eligibility
• Destination
• Applicable taxes
• Shipping charges

The final amount payable will be displayed during checkout before completing your purchase.

BLANCOL may update product prices for future purchases at any time.

If an obvious pricing or technical error occurs, we reserve the right to correct the error and, where appropriate, contact you before fulfillment or cancel the affected order.

Taxes and Other Charges

Applicable taxes, shipping charges, and other order-related fees will be displayed during checkout where required or supported.

International orders may be subject to additional charges, including:

• Customs duties
• Import taxes
• Brokerage fees
• Clearance charges
• Local government or carrier fees

Unless otherwise stated during checkout, these charges are generally the responsibility of the recipient.

Payment

Available payment methods are displayed during checkout and may vary depending on:

• Customer location
• Device type
• Order value
• Available payment services

By submitting payment information, you confirm that:

• You are authorized to use the selected payment method.
• The information provided is accurate and complete.
• You authorize the applicable transaction amount to be processed.

All transactions may be subject to authorization, verification, fraud prevention, and security checks.

For additional information, please review our Payment & Security Policy.

Promotions and Offers

BLANCOL may occasionally provide promotional benefits, including:

• Promotional pricing
• Discount codes
• Product bundles
• Limited-time offers
• Free or reduced shipping promotions
• Other promotional benefits

Promotional offers may include additional conditions such as:

• Start and end dates
• Minimum purchase requirements
• Product exclusions
• Geographic restrictions
• Quantity limitations
• Customer eligibility requirements
• Usage restrictions

Unless otherwise stated, promotional offers cannot be combined.

Discounts generally cannot be applied retroactively to completed orders.

BLANCOL reserves the right to modify, suspend, or discontinue promotional offers where permitted by applicable law.

Shipping and Delivery

Shipping methods, estimated delivery times, tracking availability, shipping charges, and related matters are governed by our Shipping Policy.

Any delivery timeframe provided is an estimate unless expressly stated otherwise.

Delivery may be affected by circumstances outside of BLANCOL's reasonable control, including:

• Carrier operations
• Customs processing
• Weather conditions
• Transportation disruptions
• Holidays
• Remote delivery locations
• Local delivery conditions

Customers are responsible for providing complete and accurate shipping information during checkout.

BLANCOL products may include delicate artistic materials, ceramic surfaces, metal structures, handcrafted details, or other decorative elements.

We take reasonable measures to package products safely for transportation. Customers should inspect their order promptly after delivery.

Returns and Refunds

Returns, refunds, exchanges, damaged products, incorrect orders, and related procedures are governed by our Return & Refund Policy.

Please contact BLANCOL before returning a product so our customer support team can review your request and provide applicable instructions.

Nothing in our return procedures is intended to limit consumer rights that cannot legally be excluded.

Damaged, Defective, or Incorrect Products

If your BLANCOL product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as reasonably possible.

This may include issues involving:

• Broken ceramic surfaces
• Damaged metal structures
• Cracked decorative elements
• Missing components
• Incorrect products
• Other product-related issues

We may request:

• Your order number
• Clear photographs of the product
• Photographs of the original packaging
• A photograph of the shipping label
• A short video demonstrating the issue where applicable

Please retain the product and original packaging until our customer service team has reviewed your request.

Depending on the circumstances and applicable law, available solutions may include replacement, refund, or another appropriate resolution.

Product Use and Care

BLANCOL products should be used only for their intended purpose and according to:

• Product instructions
• Material characteristics
• Care recommendations
• Product-specific guidance

Artistic Decorative Products

For artistic vases, animal sculptures, and decorative objects:

• Handle products carefully to avoid accidental drops, impacts, or excessive pressure.
• Place products on stable and suitable surfaces.
• Avoid unnecessary exposure to moisture, extreme temperatures, or harsh environments.
• Clean surfaces using suitable methods and soft materials.
• Avoid using abrasive cleaners that may affect finishes or textures.
• Do not modify, alter, or repair products without authorization.
• Handle handcrafted details, delicate surfaces, and decorative structures with care.

Indoor and Outdoor Use

Unless a product page specifically states otherwise, BLANCOL decorative products are designed primarily for indoor environments.

Products should be protected from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals

Any outdoor-use claim applies only where specifically stated for the individual product.

Product Dimensions and Natural Variations

Measurements and specifications displayed on blancol.com are provided as product references.

Minor variations may occur due to:

• Manufacturing processes
• Handcrafted techniques
• Measurement methods
• Material characteristics
• Product batch differences
• Design updates

Artistic products made from materials such as ceramic and metal may have slight differences in:

• Color tone
• Surface texture
• Finish
• Shape details
• Decorative elements

These variations are natural characteristics of artistic craftsmanship and materials and do not necessarily indicate a product defect.

Product Support and Warranty

Certain BLANCOL products may include product support or limited warranty coverage where specifically stated.

Where applicable, warranty coverage, duration, exclusions, and claim procedures will be described on the relevant product page or Product Support & Care information.

Warranty coverage is separate from statutory consumer rights.

Nothing in these warranty terms limits rights that cannot legally be excluded under applicable consumer protection laws.

Personal Use

Products offered through blancol.com are intended primarily for lawful personal, household, decorative, or gift use unless otherwise agreed by BLANCOL in writing.

Unauthorized commercial resale may be restricted where reasonably necessary.

Prohibited Activity

You may not use blancol.com or its purchasing systems for:

• Fraudulent transactions
• Unauthorized payment activity
• Abuse of discounts or promotions
• Manipulation of checkout systems
• Misuse of return or refund procedures
• Unauthorized resale where restricted
• Interference with website security
• Other unlawful or deceptive activities

BLANCOL may take reasonable measures to protect customers, the website, business operations, and payment systems where suspicious activity is identified.

Intellectual Property

Unless otherwise stated, website content including:

• BLANCOL branding
• Logos
• Product descriptions
• Images
• Graphics
• Videos
• Website layouts
• Design elements
• Original written content

is owned by, licensed to, or used with authorization by BLANCOL, Haikou Zhongyu Heyi Trading Co., Ltd., or applicable rights holders.

Website content may not be reproduced, distributed, modified, commercially exploited, or otherwise used without appropriate authorization except where permitted by applicable law.

Third-Party Services

BLANCOL may use third-party service providers to support:

• Ecommerce infrastructure
• Payment processing
• Order fulfillment
• Shipping and logistics
• Customer support
• Analytics
• Advertising services
• Fraud prevention
• Website security

Third-party services may operate under their own terms and privacy policies.

BLANCOL is not responsible for independent third-party services that we do not control.

Electronic Communications

By placing an order or contacting us electronically, you agree that BLANCOL may communicate with you electronically where appropriate.

Communications may include:

• Order confirmations
• Payment notifications
• Shipping updates
• Tracking information
• Customer support responses
• Return or refund communications
• Security notices

Privacy

Our collection, use, disclosure, and protection of personal information are described in our Privacy Policy.

Disclaimer

To the fullest extent permitted by applicable law, blancol.com and related website services are provided on an "as is" and "as available" basis.

We do not guarantee uninterrupted website availability or that every technical issue will be corrected immediately.

Product images and descriptions are intended to represent products as accurately as reasonably possible, but minor variations may occur due to:

• Display settings
• Photography conditions
• Material characteristics
• Handcrafted details
• Manufacturing processes

BLANCOL artistic vases, animal sculptures, and decorative pieces are created with unique materials, forms, and craftsmanship. Slight variations in texture, color, finish, or shape may naturally occur and are considered part of the artistic character of each piece.

Limitation of Liability

To the fullest extent permitted by applicable law, BLANCOL and Haikou Zhongyu Heyi Trading Co., Ltd. will not be liable for indirect, incidental, special, consequential, or punitive damages arising from purchases, products, transactions, or use of our website where such limitation is permitted by law.

Nothing in these Terms excludes:

• Liability that cannot legally be excluded
• Mandatory consumer rights
• Remedies available under applicable consumer protection laws

Consumer Rights

Depending on your location, you may have statutory consumer rights relating to:

• Product conformity
• Defective products
• Repairs
• Replacement
• Returns
• Refunds
• Cancellations

Changes to These Terms

BLANCOL may update these Terms periodically to reflect changes in:

• Business operations
• Products or collections
• Website functionality
• Store policies
• Legal requirements

Updated versions will be posted on this page.

Contact Us

If you have questions regarding these Terms, an order, a BLANCOL product, or our store policies, please contact us:

Brand: BLANCOL

Website: blancol.com

Legal Entity:
Haikou Zhongyu Heyi Trading Co., Ltd.

Registered Address:
Room 505, No. 320-1, Hekou Road, 2nd Lane, Mapo Second Team, Binjiang Subdistrict Office, Qiongshan District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAE931712M

Customer Support Email:
service@blancol.com

blancol.com is operated by Haikou Zhongyu Heyi Trading Co., Ltd. The company is responsible for the operation of the online store, customer service, order coordination, and related ecommerce activities.

BLANCOL is committed to providing carefully designed artistic vases, animal sculptures, and sculptural decorative pieces while maintaining clear communication, reliable service, and responsible customer support.