Orders & Shipping

How do I place an order?

To place an order, select the BLANCOL art vase, sculpture, or decorative piece you would like to purchase, review the available options, add the item to your cart, and complete the checkout process.

Once your order has been successfully placed, an order confirmation email will be sent to the email address provided during checkout.

Can I change or cancel my order?

If you need to change or cancel your order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist before the order enters fulfillment. However, once an order has entered the processing, packing, shipping preparation, or dispatch stage, we cannot guarantee that changes or cancellations can still be made.

How do I track my order?

Once tracking information becomes available, we will send a shipping confirmation email to the email address used during checkout.

Please note that tracking updates may take some time to appear after a shipping label has been created. Carrier tracking frequency may vary depending on the shipping provider and destination.

When will my order arrive?

Delivery times depend on your destination, carrier operations, customs processing, local delivery conditions, holidays, and other factors.

Order processing times and estimated shipping periods are provided in our Shipping Policy.

All delivery timeframes are estimates and are not guaranteed delivery dates.

What should I do if my order arrives damaged, incorrect, or incomplete?

If your BLANCOL product arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible.

To help us review the issue efficiently, please provide:

• Your order number
• Clear photos of the product
• Photos of the packaging
• A photo of the shipping label, if available
• A short video if the issue relates to product condition, damage, or other product details

Our support team will review the information and advise you on the appropriate next steps.

Product Support

What types of products does BLANCOL offer?

BLANCOL offers a curated collection of artistic vases, animal sculptures, and decorative objects designed to bring unique artistic expression into contemporary living spaces.

Our collection combines natural forms, modern art, and refined craftsmanship. Through animal sculptures, artistic vases, and abstract designs, each piece showcases a unique aesthetic character while adding a sophisticated atmosphere and artistic elegance to interior spaces.

Selected materials and carefully crafted details create decorative pieces that combine artistic value, functional beauty, and collectible appeal, making them suitable for modern home interiors.

Available products may change as new collections and designs are introduced.

Are BLANCOL products made with different materials and finishes?

Materials, finishes, textures, and construction may vary depending on the product.

Due to manufacturing processes, handcrafted details, and material characteristics, slight differences in:

• Shape
• Texture
• Color
• Finish
• Surface details
• Decorative elements

may occur between individual products or production batches.

These minor variations are natural characteristics of artistic products and do not necessarily indicate a product defect.

Will the product look exactly like the photos?

We make reasonable efforts to display product colors, finishes, proportions, textures, and artistic details as accurately as possible.

However, actual appearance may vary slightly due to:

• Screen settings
• Lighting conditions
• Photography
• Material characteristics
• Manufacturing variations
• Product batches

Please review the individual product page for specific product information.

How should I care for BLANCOL art vases, sculptures, and decorative pieces?

For most BLANCOL products:

• Handle products carefully.
• Avoid dropping, strong impact, or excessive pressure.
• Keep products clean and dry.
• Use a soft cloth for external cleaning when appropriate.
• Avoid harsh chemical cleaners.
• Avoid exposing products to extreme environments.
• Follow product-specific care instructions provided with your item.

How should I care for ceramic, metal, and decorative surfaces?

For products made with ceramic, metal, or artistic finishes:

• Handle surfaces carefully to avoid scratches or damage.
• Avoid strong impacts or sudden temperature changes.
• Keep products away from excessive moisture.
• Use a soft, dry cloth for regular cleaning.
• Avoid abrasive cleaning materials.
• Store or display products in a suitable environment.

What should I do if my art piece has an issue?

If your BLANCOL product experiences a problem, inspect the product carefully and avoid forcing, modifying, or repairing the affected area without guidance.

Where applicable, check:

• Product condition
• Surface details
• Packaging condition
• Product assembly, if included

If the issue continues, please contact our customer support team.

Can I use BLANCOL products outdoors?

Unless a product page specifically states otherwise, BLANCOL art vases, sculptures, and decorative pieces are designed primarily for indoor use.

We recommend protecting products from unnecessary exposure to:

• Rain
• Excessive moisture
• Extreme temperatures
• Direct sunlight for extended periods
• Harsh chemicals

Any outdoor-use claim applies only where specifically stated for the individual product.

Are product dimensions exact?

Product dimensions shown on our website are intended to provide a useful reference.

Small variations may occur due to manufacturing methods, product construction, handcrafted details, or measurement techniques.

Please review the individual product page for detailed specifications.

Returns & Warranty

What is your return process?

Before returning any product, please review our Return & Refund Policy and contact our customer support team to receive return instructions.

Returns sent without prior authorization or without following the provided instructions may not be accepted.

Does BLANCOL offer a warranty?

Eligible BLANCOL products may be covered by limited product support or warranty coverage for qualifying defects in materials or workmanship during normal intended use.

The applicable warranty period, where offered, will be stated on the relevant product page, product documentation, or order information.

For additional details, please review our Product Support & Care information.

What should I do if my product develops a problem?

If your BLANCOL art vase, sculpture, or decorative piece experiences an issue involving materials, structure, surface details, or other product features, please avoid forcing, opening, or modifying the affected area.

If the problem continues, please contact:

Email: service@blancol.com

Please include:

• Your order number
• Product name
• A description of the issue
• Clear photos where relevant
• A short video demonstrating the problem where possible

This information will help our support team review your request more efficiently.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Prices are displayed and processed in U.S. dollars (USD). Payment options may vary depending on your location, device, and available payment services at the time of purchase.

Is my payment information secure?

Payments are processed through the payment methods and payment service providers displayed during checkout.

BLANCOL does not request customers to send complete payment card information through email or customer support messages.

For additional information, please review our Payment & Security Policy.

Product Information

Where can I find detailed product specifications?

Product-specific information is provided on each individual product page and may include:

• Product dimensions
• Materials
• Colors and finishes
• Design details
• Artistic features
• Included accessories
• Care instructions
• Recommended usage

Because specifications vary between products, please review the relevant product page before purchasing.

Can colors or textures look different in person?

Yes. Product colors, finishes, and textures may appear slightly different depending on:

• Screen settings
• Room lighting
• Photography conditions
• Product materials
• Manufacturing characteristics

We aim to represent each product as accurately as reasonably possible.

Do artistic products have identical finishes and details?

Not necessarily.

Products featuring different materials, textures, handcrafted-style details, decorative elements, or artistic finishes may show slight differences between individual products or production batches.

These minor variations are considered natural characteristics of artistic craftsmanship and do not necessarily indicate a defect.

Contact Us

If you have questions about your order, shipping, returns, product care, product specifications, warranty support, or product usage, please contact us:

Email: service@blancol.com

For order-related inquiries, please include your order number whenever possible.

For product support, including your product name and a short description of the issue will help us assist you more efficiently.

Brand: BLANCOL

Website: blancol.com

Legal Entity:
Haikou Zhongyu Heyi Trading Co., Ltd.

Registered Address:
Room 505, No. 320-1, Hekou Road, 2nd Lane, Mapo Second Team, Binjiang Subdistrict Office, Qiongshan District, Haikou City, Hainan Province, China

Unified Social Credit Code:
91460000MAE931712M

Customer Support Email:
service@blancol.com

BLANCOL — Artistic Vases and Sculptures Designed for Contemporary Spaces.

Discover new artistic vases, animal sculptures, curated collections, and updates from BLANCOL.